LEGO items lacking or damaged? What to do?

There could also be occasions when a LEGO set you buy is lacking some components, or maybe you discover high quality points with a component as you assemble a LEGO set. So what’s one of the simplest ways to cope with these conditions? That is what we will probably be discussing immediately.

MISSING LEGO ELEMENT(S): Opening a model new LEGO set is all the time an thrilling occasion. You count on to spend high quality time placing the set collectively both by your self or along with your building-buddies. Chances are you’ll even play some music within the background as you take in your self in placing the set collectively. Discovering {that a} half is lacking can positively jerk you out of your absorption in constructing a brand new LEGO set.

Fortuitously lacking parts from LEGO units is stop uncommon. LEGO is excellent at ensuring that each set comprises precisely what it speculated to. Actually in all of the LEGO units I’ve ever gotten I’ve solely run into a really lacking component concern as soon as (in a latest LEGO Mixels set). Having stated that, there have been a number of occasions after I thought an element was lacking whereas I used to be placing collectively a set. In conditions like this I take a deep breath earlier than disappointments floods over me and remind myself that LEGO is actually good at this, and almost definitely the half I can’t discover is simply hiding someplace…

In my expertise 99% of the time the piece that I believed was lacking was in both of two locations: caught inside an internal bag (these clear plastic baggies you could find inside giant units to separate parts), or caught inside one other (normally bigger) component. It is usually a good suggestion to examine round your work-area. In case you are constructing on a desk or different raised floor, components might have simply rolled off. (I construct on the ground so this isn’t a problem for me.)

In case you are really lacking a LEGO component it is extremely seemingly that you have already got it in your individual LEGO assortment and might simply exchange it – particularly if it’s a standard half. You’ll seemingly assume it’s no massive deal, exchange the half from your individual assortment, and maintain constructing. This may will let you proceed uninterruptedly, nonetheless there may be one drawback; LEGO won’t ever know that the half was lacking. If a LEGO component is really disregarded of a LEGO set, it is extremely seemingly your set was not the one one. So even in the event you had been in a position to exchange the half from your individual assortment, it’s a good suggestion to present LEGO customer support a name and allow them to know. They won’t simply ship out the half to you, however will even make notes. If a number of folks notify them about the identical lacking components they may notify the suitable division to right the difficulty.

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So in the event you encounter a lacking LEGO component, give LEGO’s customer support a name. The LEGO customer support cellphone quantity within the USA is 1-800-835-4386, or you too can name the primary LEGO store cellphone quantity at 1-800-453-4652 and they’re going to switch you to buyer care. For different international locations you possibly can examine the LEGO customer support web site: You can too fill out an internet type to report and request lacking items on the similar web site.

MISSING BAGS FROM LEGO SETS: For bigger LEGO units parts are grouped collectively into clear baggage. That is that will help you within the constructing course of and to not have to look in a heap of 1000’s of items. The baggage are normally numbered primarily based on the constructing directions, however please word that there are normally a number of #1 baggage all associated to the primary steps in constructing, then a number of #2 baggage, and so on. Additionally, bigger baggage might include smaller baggage inside (normally with the tiny components).

In very uncommon circumstances total baggage could also be lacking from the field, otherwise you get a number of baggage together with the identical items, whereas lacking different ones. Sadly in conditions like this you’re normally caught as it’s much less seemingly it is possible for you to to exchange all of the lacking parts from your individual assortment. Once more, it is a very uncommon scenario, nevertheless it has been reported occurring typically. Your greatest plan of action is to name LEGO’s customer support immediately. They are going to ship you the lacking baggage and be aware of the issue.

A variation of this situation is whenever you store from a LEGO retailer and never instantly from LEGO. This might be both at an area retail store (like Wal-Mart or Toys’R’Us) or an internet retailed like Amazon. You get a set that has been returned (and punctiliously resealed) by a earlier buyer and whenever you open it both total baggage are lacking, or the content material of the field have been changed by non-LEGO (random toys, rubbish, and so on.). In conditions like this it is best to contact the seller instantly for a alternative or refund. If it’s a native retailer you possibly can simply cease by, or whether it is an internet vendor give them a name. It’s not a pleasing expertise having to cope with such issues, however retail-theft is a really actual phenomenon and calling the seller helps them monitor these points.

MISFORMED & MISPRINTED ELEMENTS: This can be very uncommon to seek out misformed LEGO component in a model new and sealed LEGO set as LEGO’s high quality management is superb. Nevertheless in the event you do discover such an element, you possibly can name LEGO’s customer support to exchange them. A bit extra widespread is misprinted components; maybe a part of the printing is lacking, or utilized on the flawed floor. These can really be fairly good variations. Some misformed and misprinted parts are extremely collectible and fascinating and might go for fairly a bit of cash. For instance LEGO bricks with a couple of colour (known as marbled bricks), or some facial misprints on minifigs that really look actually good.

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BROKEN & CRACKED LEGO ELEMENTS: You could be fairly assured that each one parts in a model new and sealed LEGO set are going to be in glorious situation. LEGO can be good at packaging their units, so it’s uncommon to seek out a component that’s damaged proper out of the field. (After all if the field itself exhibits injury as a consequence of dealing with or delivery, it’s seemingly that the components inside are additionally broken.) For those who do discover a damaged half LEGO’s customer support is completely happy to exchange it for you freed from cost. A extra widespread concern is components that break throughout or after meeting of the set. Some parts are particularly liable to breaking and cracking with little or no use. One well-known such component is the small “cheese-slopes”.

Such issues could be the results of faulty moulds, worn out moulds or simply weak designs. Additionally, sure colours could be extra liable to cracking and braking than others. This seemingly has to do with the chemical composition of various dyes. Once more, the reply is to contact LEGO’s customer support. They are going to ship you alternative components and also will word recurring issues to alert the standard management division. The extra folks name and complain the higher.

INCONSISTENT COLORS: Whereas having fully flawed colours in a LEGO set is nearly extraordinary (like together with pink components as a substitute of yellow), having a number of shades of a colour in the identical set is sadly fairly widespread as of late. Up to now LEGO used to purchase already dyed granules from one other firm and the colours had been very constant. Nevertheless since LEGO has been doing the dying themselves, they’ve been unable to attain a dependable consistency. That is particularly seen in darkish colours like dark-red, dark-green and dark-blue. Within the not too long ago launched #10246 LEGO Creator Detective’s Workplace I’ve counted at the very least 4 distinctively completely different shades of dark-blue. I ended up changing them from my very own assortment and likewise referred to as LEGO’s customer support. In case you are not completely happy, name them. LEGO’s motto is “Only the Best is Good Enough”, so maintain them to their phrase.

OTHER QUALITY ISSUES: There are different points you would possibly run into on uncommon events. For instance not too long ago LEGO followers seen critical issues with the big LEGO baseplates; the studs received’t maintain parts correctly and nearly something you placed on them merely falls off. This has prone to do with a worn out mould. The problem was not too long ago raised on the LEGO Ambassador Discussion board, and Keith Severson, who’s the Senior Supervisor for group help at LEGO stated the next:

“I understand you are addressing a potential quality issue. However we do not have the power to inform or affect it. The only way quality and engineering review potential issues is through data that is gathered through customer service. Every time a customer calls in, it is logged with the specific element. Once that element receives a certain amount of issues they will review it. So the best thing you can do is to report issues through the system.”

One other component that has been having issues as a consequence of an previous and worn out mould is the robot-arm that has been round since 1985 and is included in lots of units. LEGO followers particularly seen this within the #21109 LEGO Concepts Exo Swimsuit set, the place the half merely fell off from its place. As well as the half had a unhealthy shade of the light-gray colour, not matching every other parts within the set. Only a few months later this similar half was nonetheless included within the #10243 LEGO Creator Parisian Restaurant the place it retains falling off as a result of worn out mould (this time in black colour). LEGO is now conscious of the issue and final I heard they’re engaged on fixing it.

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LEGO Customer Service Missing Pieces

As you possibly can see, in all in all of those eventualities, the perfect plan of action is to contact LEGO’s customer support. That’s the most acceptable and efficient strategy to alert them of any high quality or different points, get replacements, and likewise save different LEGO followers from disappointments. LEGO cares about their fame and their customer support is superb. Lacking defects earlier than a product will get on retailer cabinets can occur to any firm. Normally LEGO’s high quality management is likely one of the greatest, however issues can nonetheless slip by way of with the staggering quantity of LEGO bricks, units and minifigs they produce every day. We are able to do our half in maintaining the standard excessive by promptly reporting points we discover.

LEGO Customer Service Contact

Have you ever run into any issues along with your LEGO units? Lacking components? Misprinted components? One thing else? Did you name LEGO’s customer support? Or how did you deal with the scenario? Be at liberty to share your ideas and personal experiences within the remark part under!

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