NBA 2K15 has gotten off to a shaky begin. Because the sport launched two days in the past, gamers have been reporting ongoing issues with many various points of the sport’s efficiency—every little thing from the steadiness of its on-line multiplayer to shedding progress and stuff acquired in single-player.

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NBA 2K15 writer 2K Video games has been fast to reply to many of those efficiency points and situation common standing updates via a number of on-line channels. However it appears to be like like the corporate is having bother maintaining with the sheer quantity of participant complaints. A handful of gamers who bought the sport on the Xbox One, PS4, and PC instructed Kotaku at present that they have not heard something from the corporate’s customer support channels regardless of placing their complaints via greater than a day in the past.

Final 12 months’s NBA 2K14 additionally suffered a little bit of a rocky launch, so server outages and defective on-line connections aren’t shocking for some veteran followers of the favored basketball collection. However a part of the problem that NBA 2K15 gamers conveyed to me at present is that they are having bother speaking with 2K within the first place. Much like the state of affairs some gamers confronted with Future throughout its launch, 2K does not present any devoted cellphone line for individuals to contact. Many annoyed gamers have subsequently taken to Twitter to take situation with the @2KSupport channel particularly. At any given second at present, the account’s mentions look one thing like this:

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What are the issues gamers are having with the brand new sport, precisely? A number of totally different ones stand out. Before everything, individuals are having a tough time getting on-line. After addressing a number of particular outages on its @2KSupport Twitter feed, 2K created a brand new touchdown web page on the sport’s web site simply to supply ongoing updates concerning the standing of the sport’s servers on its respective platforms. As of this writing, the Xbox One, PS4, and PC variations are all listed as experiencing “temporary service interruptions that may affect various game modes.” The Xbox 360 and PS3 variations, in the meantime, are each listed as going through full service outages.

On prime of the net connectivity issues, some gamers are additionally saying they have not obtained extra in-game materials similar to participant playing cards that they bought or obtained vouchers for as a pre-order bonus. That, or the additional stuff will simply vanish with out at a hint at a sure level. A few of these lacking options, similar to lacking face scans and different customizable materials, has been addressed for sure variations of the sport. Yesterday, as an example, the corporate tweeted to say that it had sorted out misplaced face scans and customized participant names for the Xbox One and PS4 variations of the sport.

A number of the different stuff that is gone lacking has but to be discovered, nonetheless. And whereas sure issues like facial scans might be redone comparatively painlessly, different disappearing options are way more tough to interchange. One of many largest points I used to be instructed about, as an example, involved gamers shedding sure participant playing cards from the sport’s “MyTeam” mode. For the uninitiated, MyTeamis a sport mode the place you’ll be able to construct a customized crew made up of choose NBA gamers no matter their real-world affiliations. These playing cards might be acquired via gameplay or as a standalone buy. This is how one Xbox One participant who spent a further $70 on the playing cards described its significance to me:

MyTeam is a sport mode the place you “collect” present NBA gamers as playing cards and make your individual crew to compete towards different gamers (in Highway To The Playoffs and a few Challenges) and towards the pc (in different Challenges and Domination modes). I earned playing cards via enjoying in addition to purchased playing cards with actual cash. Shedding that’s irritating, and poor communication from 2k makes it extra irritating. It is a lack of progress, worth, and cash.

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The participant instructed me that he filed a grievance via 2K’s customer support channels this morning (“filing tickets about server downtime seemed pointless,” he added) and has but to listen to again moreover receiving a ticket quantity. Provided that he spent an additional $70 and several other hours to accumulate his playing cards solely to see them disappear swiftly, he is in all probability feeling a tad impatient. Many different gamers caught in an analogous state of affairs have tweeted on the @2KSupport account with their customer support ticket numbers.

NBA 2K15’s efficiency points are particularly irritating as a result of, and the sport’s many optimistic critiques have prompt, it is a actually nice sport that brings plenty of welcome enhancements to the collection—when it is working correctly. Gamers who’ve been capable of entry the sport in a secure kind appear to agree. One remark in a thread on the NBA 2K subreddit from early this afternoon summed up this conflicted sentiment: “The actual game mechanics/physics are excellent,” a PS4 participant wrote. “Too bad the servers are shit so that we can’t utilize the good gameplay online in MyTeam or MyPark.”

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To contact the writer of this put up, write to yannick.lejacq@kotaku.com or discover him on Twitter at @YannickLeJacq.

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