Zen Broadband overview 2021

By Dan Howdle
| Tuesday, April thirteenth 2021

3.5/5

Zen Broadband doesn’t provide TV or a number of the different fancy add-ons you may get from the likes of Virgin or Sky. However in comparison with a number of the suppliers featured on Cable.co.uk, Zen will not be truly that low-cost. So, what precisely is the take care of Zen in 2021? And why is it comparatively dearer? Let’s have a look?

Overview

Common obtain pace
10Mbps – 900Mbps

Common add pace
1Mbps – 50Mbps

Broadband
ADSL, Fibre

House Cellphone
Sure

Obtain and add speeds

Zen affords an identical line-up of broadband packages as many different suppliers that use the Openreach broadband community. Simply in case you already didn’t know that, Openreach is the UK’s largest broadband community, utilized by just about each supplier aside from Virgin Media.

Zen broadband’s most simple package deal is named Quick Broadband and it guarantees a median obtain pace of 10Mbps and a median add pace of 1Mbps – typical of ADSL broadband. All Zen Broadband packages come on 12-month contracts, which is shorter than the 18-month contracts demanded by many big-name suppliers.

In terms of fibre, this broadband supplier affords two totally different packages. First is Zen’s primary fibre package deal, with common obtain speeds of 35Mbps and add speeds of 6Mbps. Then there’s additionally a sooner fibre deal that provides common speeds of 66Mbps (obtain) and 17Mbps (add). Neither of those two fibre packages have an activation payment, which isn’t one thing you may say about each broadband supplier.

Line rental is included in all of those Zen broadband offers, as is limitless utilization, a free router and a static IP handle. The supplier additionally guarantees that there might be no value rises for so long as you stick with them.

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On high of all the things else, this web supplier has an ultrafast broadband package deal of as much as 900Mbps that makes use of G.Quick know-how to offer sooner speeds. As with Zen’s different offers, you get a free router and static IP handle, however there’s an activation payment concerned and availability isn’t as excessive on these packages. So that you’d higher verify it’s accessible the place you reside earlier than you get too excited.

Zen is pricey in comparison with most different suppliers providing broadband packages on the identical speeds. The principle distinction with Zen is that static IP handle. The factor is, you’re solely actually going to want considered one of these in the event you’re operating a enterprise from house, the place a static IP means that you can run a distant workplace, host a server and different issues fashionable companies generally do. For those who don’t want the static IP, there’s little purpose to go along with Zen in our opinion.

Set up and router

Zen doesn’t cost for set up on its 12-month broadband packages and claims that in the event you’re switching to Zen fibre broadband from an current fibre service you gained’t even want an engineer to go to your property – an Openreach engineer will join your line to Zen’s fibre service at your native road cupboard. It does nonetheless cost £19.99 for activation on its Quick Broadband packages and Superfast fibre packages. Ultrafast packages price £29.99 for activation.

If you’re switching from one other supplier that makes use of the Openreach community – that is doubtless, until you’re with Virgin Media – then you definately don’t want to inform your previous supplier that you just’re leaving. Ofcom guidelines imply that Zen, because the gaining supplier, are obliged to kind all of that out in your behalf. It’s totally different if you’re a Virgin Media buyer although – in the event you’re switching from Virgin you will have to allow them to know you’re leaving.

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All new Zen Broadband clients get a free router – particularly the intriguingly-named Fritz!Field 7530. The gadget has 4 Gigabit Ethernet ports and each AC and N wi-fi functionality in addition to twin wi-fi LAN, easy-to-use VPN performance and an built-in DECT cellphone system that’s appropriate with analogue telephones, fax machines and IP telephones.

The FRITZ!Field 7530 means that you can grant folks visitor entry to allow them to get on-line with out having full entry to your non-public community or password. It additionally has parental controls that allow you to outline when every of your loved ones’s related units can and may’t get on-line. And you should utilize a whitelist and blacklist to determine which web sites your kids can and may’t go to. It’s an especially good router.

Zen broadband’s router is managed by way of an internet browser and the interface is optimised for tablets and mobiles, as a result of that’s how most of us get on-line as of late.

Reliability

Zen says it has changed a lot of the know-how in its core community, making it extra dependable than ever. This implies they’re providing higher efficiency but additionally being extra resilient. However broadband speeds are affected by a variety of various technical and environmental elements, together with the place you place the router in your home and the way far you reside out of your nearest phone change. So preserve that in thoughts simply in case.

To make sure you have wifi sign in each room, for an additional month-to-month payment you may join Zen EveryRoom. It is a wifi repeater which helps to increase your sign to the furthest corners of your property.

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Customer support

Zen doesn’t have sufficient clients to look in Ofcom’s breakdown of broadband complaints, however has gained awards for its UK-based customer support providing together with gongs from Which?, PC Professional, The Sunday Occasions and the UK Buyer Expertise Awards.

You may name Zen’s customer support workforce on 01706 902000 or get in contact over e-mail or stay chat through the Zen web site.

There’s a 10-day cooling off interval for brand new clients and Zen guarantees computerized compensation if issues go mistaken. It’s accessible to residential and small enterprise clients and offers you recompense in case your service stops working and the fault will not be mounted inside two working days, if an engineer doesn’t present up for a scheduled appointment or in case your service isn’t activated on the ‘go live’ date you’ve been given.

Conclusion

There are actually a number of Zen broadband options which are certain to draw clients, such because the inclusion of a free static IP handle with each package deal. The router equipped is totally A1 high quality. And the lifetime assure of no value rises can also be sure to supply reassurance to new clients, as will the UK-based customer support workforce.

If it’s low-cost offers you’re after then you definately’d in all probability be higher different suppliers. Whereas for the prospect so as to add TV or a cellular contract to your broadband service, you’ll must go along with of the large boys – like Sky or Virgin, for instance. However at all times verify first after which determine what’s finest for you based mostly on what you want and need.

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